Notification of Temporary Suspension of Seven Bank Account
- ■To Customers Who Requested Service Suspension from the Contact Center
Please be assured that we have completed the procedure for suspension of services upon your request, and this email serves as notice of such completion.
- ■To Customers Whose Service We Have Suspended Due to Suspected Unauthorized Access
(Customers Who Did Not Request a Suspension of Service)
We have temporarily suspended the use of our services via your Seven Bank account as we have detected a high possibility that your account was used or is likely to be used for illegal transactions by a third party.
This is an emergency measure to protect the safety of your account.Thank you for your understanding.
Please contact the Seven Bank Telephone Center or Contact Center to confirm whether or not there was unauthorized access and for information about how to proceed.
▼The services subject to temporary suspension are as follows:
- ・Direct Banking Service (Internet/Mobile Banking Service)
- ・International Money Transfer App
- ・Setting for My Seven Bank App (initial setting/re-setting)
You can still use your account for transactions at ATMs and the My Seven Bank App (if settings already completed) using your cash card.
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Seven Bank Account Holders
0088-21-1189 (Toll free)
03-5610-7730 (A fee will be charged)
- ＊Service Hours: Mon to Fri 9:00～18:00
(Except Saturdays,Sundays, National Holidays and 12/31～1/3) - ＊Requests for suspension of account due to loss of cards are accepted 24 hours a day.
- ＊Service Hours: Mon to Fri 9:00～18:00
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【Contact Center(English)】
Service Hours: Mon to Sat 9:00～18:00
(Except Sundays, National Holidays and 12/31～1/3)0120-937-711(Toll Free) or 03-5610-7791(charged)
- ＊Requests for suspension of account due to loss of card or other reasons are accepted 24 hours a day
