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Instructions for uploading images of identity verification documents

When you take a photo of your identity verification document with a smartphone camera or digital camera, please follow the following instructions.

  • Bring the document into focus.
  • Turn off the flash.
  • Take the photo in bright light.
  • Take the photo from the front.
  • Take the photo of the entirety of the document.
  • Do not edit the photo.

The content of the document should be clearly displayed.
It should be possible to confirm your name, address and date of birth.
(Consistent with the information you entered)

The identity verification document should not be expired.

Caution!

If you use your health insurance card or passport as your identity verification document, and your address is indicated on the side or page that is different from the one on which your name and date of birth are indicated, make sure to upload an image of the side or page showing your address as well.

■Typical examples of unacceptable images

The image is blurred.

* You can bring the document into focus easily by resting your arms on something and holding the camera steadily.

There is glare in the image.

* You can reduce the glare by standing the document up against something and taking a photo from the front.

The image is small.

* Take a photo so that it shows the entirety of the document clearly and in a large size, using as much space as possible.

The image does not show the entirety of the document.

The image is shadowed.

The image is small.

* If your identity verification document is long in the horizontal direction, take a photo using a horizontally long frame.

The image has been edited.

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