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Current Position:HOMESecurityWhen Exposed to Financial CrimesCompensation for Forged or Stolen Cash Card

Compensation for Forged or Stolen Cash Card

Regarding the compensation for forged or stolen cash cards, the scope of compensation is established in the Depositors Protection Act.
Be aware that compensation may be not awarded or the compensation amount may be reduced if the customer shows "intent," "gross negligence" or "negligence," or if more than 30 days have passed before the customer notifies Seven Bank about the stolen cash card.
Note that the following cases can be described as "gross negligence" or "negligence" in accordance with the Cash Card Terms and Conditions.

Cases of Customer Gross Negligence

Customer gross negligence shall mean "intent" or its equivalent as a significant violation of duty of care. The following cases are typical examples.

  1. When the customer shares his or her cash card PIN with another person
  2. When the customer writes his or her cash card PIN on the cash card
  3. When the customer lends his or her cash card to another person
  4. When it is determined that the customer commits a significant violation of duty of care equivalent to the above cases as described in 1 through 3
  • The above cases 1 through 3 shall not apply to unavoidable circumstances such as when a sick or disabled person shares his or her cash card PIN with a caregiver and lends his or her cash card to that caregiver (When the caregiver chooses to carry out said action because the caregiver is not in charge of handling the sick or disabled person's cash card as part of his or her duties).

Cases of Customer Negligence

Cases of customer negligence are described below.

  1. When (1) or (2) applies
    • (1) When the customer's PIN is set to his or her date of birth, home address, telephone number, employer telephone number or vehicle license plate number, etc., regardless if the financial institution specifically encourages the customer multiple times to change his or her PIN from one that can be easily guessed by others (such as the customer's date of birth) to a different number combination, and when the cash card and the documents (such as a driver's license, National Health Insurance card or passport) which can be used to guess the corresponding PIN are held or stored together
    • (2) When the PIN is written on a memo, etc., so that a third party can easily recognize it as a PIN, and the cash card are held or stored together
  2. In addition to 1, when the one of the cases described in (1) and in (2) apply, and when it is determined that said reasons caused damage
    • (1) PIN management
      ・ When the customer's PIN is set to his or her date of birth, home address, telephone number, employer telephone number or vehicle license plate number, etc., regardless if the financial institution specifically encourages the customer multiple times to change his or her PIN from one that can be easily guessed by others (such as the customer's date of birth) to a different number combination ・ When the PIN is used as PIN for a combination not related to the financial institution such as a locker, lock box or mobile phone
    • (2) Cash card management
      ・ When the cash card is inserted in a wallet, etc., and left unattended in a location in plain view by others, such as inside a car, where it can easily be taken by a third party ・ When the cash card is left unattended where it can easily be taken by another person such as when the duty of care is not carried out due to being intoxicated, etc.
  3. When it is determined that the customer commits another violation of duty of care, equivalent to 1 or 2

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