Cash Card PINs and Temporary PINs
If you have forgotten or can no longer use your cash card PIN, please reset your PIN.
By resetting, the "Cash Card PIN" will be unlocked.
How to reset your Cash Card PIN
（For Forgotten or Expired
Cash Card PIN）
If you have forgotten or can no longer use your cash card PIN, please reset your PIN.
By resetting, the "Cash Card PIN" will be unlocked.
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STEP1
Please have the cash card or Direct Banking Card on which your Customer ID and Confirmation Number are indicated ready.
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- ＊If you lost your cash card or Direct Banking Card, click here
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Cash Card without Debit Card Service
Cash Card
Cash Card with Debit Card Service
Direct Banking Card
- ＊If you lost your cash card or Direct Banking Card, click here
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STEP2
Please issue a temporary PIN by any of the following methods.
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Recommended
We will send a temporary PIN to your registered email address. You can reset your PIN immediately after the procedure is completed.
You can receive a temporary PIN by email via the Direct Banking Service.
Please log on to the Direct Banking Service using the My Seven Bank App and issue a temporary PIN.
- ＊You do not need to enter your logon ID and logon password.
- ＊If you have not set up the My Seven Bank App, please select “Notification of temporary PIN by postcard.”
Temporary PIN issuance screen
Please carry out the procedure for "Reset Cash Card PIN (When the user cannot remember the current PIN)" from the "Customer Service" menu.
We will send a temporary PIN by email to your registered email address immediately after the procedure is completed.
Application via the website:Click here
for the issuance procedure.We will send a temporary PIN to your registered address about a week after the procedure is completed.
- ＊Customers who have not yet registered for the Direct Banking Service may be notified of a temporary PIN at their registered e-mail address in some cases.
Customers whose registered address has changed or who have lost a cash card are unable to apply via the website.
Please contact our Contact Center.
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STEP3
Please have your "temporary PIN" and cash card ready.
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Please have the following ready.
(Provided by Seven Bank following account opening)- 1.Temporary PIN (provided via email or postal mail (postcard))
Notification by email: We will notify you of a temporary PIN immediately after the procedure is completed.
Notification by postcard: We will send a temporary PIN to your registered address in about a week.
- 2.Cash card (sent out via postal mail)
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STEP4
Please choose the method most convenient for you.
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Seven Bank ATM
Insert your cash card and change your PIN by selecting "Change PIN."
- ＊If you have a Cash Card with Debit Card Service, please tap "PIN Change" and then select "Cash card Pin Change ."
Direct Banking Service
If logging in for the first time, please click on "
Logon.
Register for Direct Banking Service.
Register for Direct Banking Service.
Otherwise, click on " Logon.
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How to change your Cash Card PIN
Please choose the method most convenient for you.
Seven Bank ATM
Insert your cash card and change your PIN by selecting "Change PIN."
- ＊If you have a Cash Card with Debit Card Service, please tap "PIN Change" and then select "Cash card Pin Change ."
Direct Banking Service
If logging in for the first time, please click on "
Register for Direct Banking Service.
Register for Direct Banking Service.
Otherwise, click on "
Logon.
Logon.
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You cannot withdraw funds from ATMs, use the Direct Banking Service, or conduct other such transactions with a temporary PIN. Have the "temporary PIN" you received via email or postal mail (postcard) and your cash card ready, then change your PIN to any "cash card PIN" desired.
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Your cash card PIN is an important piece of information used for customer confirmation when making transactions at ATMs, etc. Do not tell anyone your cash card PIN or otherwise make it known.
Avoid using alphanumeric characters that can be easily guessed by others, such as your name, date of birth (combinations of Western calendar year/Japanese calendar year, month and day), your registered telephone number, the same numeric characters repeated, or your vehicle license plate number.
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You can change your cash card PIN from Seven Bank ATMs or through the Direct Banking Service. You can use your cash card with your new PIN immediately after changing it.
For Debit Service account holders who lost their Debit PIN, confirm here.- If you experience any difficulties in issuing a temporary PIN number, please contact our Contact Center.
