Materiality 5: Realization of multicultural symbiosis

Changes in the society and associated issues as seen by Seven Bank

The society and the economy are being increasingly globalized and the number of foreigners visiting and living in Japan is increasing every passing year. Seven Bank believes that it is necessary for people of different nationalities and races recognize each other’s culture and live together by building relationships based on an equal footing.

  • Trends in the Number of Foreign Employment Establishments and the Number of Foreign Workers

    Source: Prepared based on the report of the status of employment of foreign nationals by the Ministry of Health, Labour and Welfare

  • Change in foreign visitors to Japan

    Source: Prepared from data released by the Japan National Tourism Organization (JNTO)

Changes in Seven Bank and its approach to the issue

Seven Bank will comprehensively support foreigners to have fulfilling daily lives in Japan through the offering of a convenient and comfortable activity platform including financial services in an approach in which organizations from various positions such as administration, businesses, NPOs, foundations and volunteer groups aim to solve social issues by overcoming the boundaries of organizations and pooling their respective strengths (collective impact).

Contributions to SDGs

By working on this Materiality, Seven Bank will contribute to the achievement of Sustainable Development Goals (SDGs) 8, 10 and 11 through the provision of support for foreigners in their activities and their daily life in Japan.

Seven Bank's Major Initiatives

International Money Transfer Services

Seven Bank’s international money transfer services allow funds to be sent overseas quickly from more than 25,000 Seven Bank ATMs across Japan, as well as by personal computer and smartphone. The ATM transaction screen and Contact Center services are available in nine languages, allowing non-Japanese customers who are uncomfortable speaking Japanese to use the services with peace of mind.

International Money Transfer Service Flow

  1. The customer opens a Seven Bank account

    Registers the sender, recipient, etc.

  2. In Japan

    After completing a money transfer transaction using a Seven Bank ATM, a personal computer or a smartphone, the sender notifies the recipient of the money transfer control number (MTCN).

  3. At Overseas Receiving Locations

    The recipient provides the MTCN, etc., and receives the money.

“International Money Transfer App”—loaded with handy features for international money transfers

To enhance the convenience of our international money transfer services, we offer the “International Money Transfer App,” which provides transfer rate information, video guidance on transfer procedures and a search function for available recipient locations worldwide. Also, this app can be accessed in nine languages—Japanese, English, Tagalog, Chinese, Portuguese, Spanish, Vietnamese, Indonesian and Thai.

Merits of the “International Money Transfer App”
  1. 1. Can check transfer rates quickly
  2. 2. Can add or delete a recipient using only theapp
  3. 3. Can check notices from Seven Bank and regional information anytime

International Money Transfer Services can be found on the following links.

Toward Achieving Multicultural Symbiosis

With the number of non-Japanese residents of Japan growing each year, Seven Bank’s international money transfer service has become highly recognized as a convenient way to send money abroad, with the number of yearly transactions reaching 1.21 million in fiscal 2019.
The “International Money Transfer App” allows customers to use international money transfer services in nine languages.
This app also enables customers to obtain local community information and emergency information during disasters. We have concluded agreements with municipal public organizations in areas with many non-Japanese residents to cooperate in promoting multicultural symbiosis in various ways including the use of this app. We will continue to engage in proactive initiatives to create an environment that achieves multicultural symbiosis to make the lives of non-Japanese residents of Japan more comfortable and convenient.

Municipalities concluded an agreement to promote multicultural symbiosis
September 2016 Nagoya-shi, Aichi prefecture
February 2017 Kani-shi, Gifu prefecture
March 2017 Aichi prefecture
April 2017 Kanagawa prefecture
May 2017 Kawasaki-shi, Kanagawa prefecture
October 2017 Shinjuku-ku, Tokyo
April 2018 Toyohashi-shi, Aichi prefecture
July 2018 Yokohama-shi, Kanagawa prefecture*
August 2018 Shizuoka prefecture
December 2018 Nagano prefecture
March 2019 Higashikawa-cho, Kamikawa-gun, Hokkaido
August 2019 Hamamatsu-shi, Shizuoka prefecture
October 2019 Kuwana-shi, Mie prefecture

As of March 31, 2020

  • * Yokohama Association for International Communications and Exchanges

Customers Can Withdraw Japanese Yen with Cards Issued Overseas

Seven Bank ATMs offer a service whereby customers can also withdraw Japanese yen with cash cards and credit cards issued overseas.
Nearly all major card brands are available, including VISA (including PLUS), Mastercard (including maestro and Cirrus), UnionPay, American Express, JCB, Discover and Diners Club.
To make the service easy to use for foreign visitors to Japan, we are installing ATMs at Group stores, as well as outside the Group, with a focus on transportation, logistics and tourist sites where people gather.We also disseminate tourist information, etc., to foreign visitors to Japan.

Handling Many Languages

For visitors to Japan and all Seven Bank account holders to be able to use our products and services with peace of mind, we are enhancing the use of multiple languages.

For Visitors to Japan

Seven Bank ATMs accept cash cards and credit cards issued overseas. For visitors to Japan to be able to use ATMs smoothly, Seven Bank is working to increase the support functions of its ATMs. The ATM screens and receipts are available in 12 languages. After a set period has elapsed without input in case the customer needs assistance operating the ATM, voice guidance will direct the customer to a call center, where English-speaking operators respond on a 24-hour basis.

Twelve languages available

For Seven Bank Account Holders

Seven Bank accounts, which offer convenient international money transfer services, are used by many customers of foreign nationalities residing in Japan. ATM transaction screens are available in nine languages—Japanese, English, Tagalog, Chinese, Portuguese, Spanish, Vietnamese, Indonesian and Thai—so that all customers can use them with ease.

  • ATM transaction screen for a Seven Bank account
  • "App Bankbook" for checking an account's transactions and other status
  • "International Money Transfer App" for convenient use of the international money transfer services
  • Contact Center service
ATM transaction screen available in nine languages