Realize a wide variety of services accessible to anyone, anywhere

In order to address issues of disparities such as regional disparities and the digital divide (information gap), it is essential to build alternative social and information infrastructures. Driving DX across society through closer cooperation between the public and private sectors will lead to realizing a world where people of any age in any region can access the services they need.

Aiming to be “the most user-friendly digital channel in society,” through a network of over 50,000 ATMs in five countries around the world, we will establish a social infrastructure accessible to anyone, anytime and anywhere to provide a variety of services needed by users.

We are scheduled to complete the replacement of all 27,000+ ATMs installed nationwide with fourth-generation ATMs (new ATMs), which we began rolling out nationwide in 2019, by the end of FY2024.
With our new ATM infrastructure nearly in place, we will promote the next phase of our ATM service platform strategy, +Connect, to provide the world with new experiences and value.

Our first step was to launch the provision of ATM Teller and ATM Notification services in September 2023. Our objective is the creation of a world in which various procedures and authentication previously performed over the counter or in person can be conducted anytime at 7-Eleven convenience stores.

The ATM cash receiving service provided by subsidiary Seven Payment Service" ATM Receipt" has been used in a variety of situations, such as metropolitan railway companies and municipal services (including the receipt of grants and subsidies). The number of partner organizations for this service expanded to 861 by the end of the fiscal year 2023. It has received high praise for its exceptional convenience, allowing cash to be received in principle 24 hours a day, 365 days a year, and reducing the burden of obtaining and managing account information, as well as remittance operations.
We will strive to further expand our business by offering unique services that make the most of the strengths of the ATM network and the Seven & i Group, including the ATM cash collection service and the service for acceptance of cash proceeds from sales.

Seven Bank ATMs have been continuously improving their UI/UX to realize a “digital society in which no one is left behind.” Our fourth-generation ATMs, introduced in 2019, were designed to be easy to use for everyone, and obtained Color Universal Design certification for both hardware and software.

In August 2023, the screens of the fourth-generation ATMs were also fully renewed. Customers’ feedback has further evolved our ATMs to be even easier to use.

Customers applying for Seven Bank’s loan service will receive the results of their applications the day following the submission of application at the earliest. Using the My Seven Bank smartphone app, customers can also borrow and repay money without a card. The high level of convenience including these is chosen by many customers.

In addition, as a unique payment service, Seven Bank also launched the Seven Bank Post Payment Service in 2021 partnered with external service providers. By conducting screening and fraud detection leveraging the know-how we have cultivated through our banking business, we offer services with higher security and convenience.

Seven Bank operates its ATM operation business in four countries abroad—the United States, Indonesia, the Philippines, and Malaysia— leveraging the expertise in ATM operations it has developed in Japan. As of the end of December 2023, we had a total of 19,578 ATMs outside Japan, mainly in Asian markets with growth potential, with a total of number of transactions exceeding 400 million. In fiscal 2024, FCTI renewed its contract with 7-Eleven, Inc. on the installation of ATMs for a new contract period. Also to accelerate our global expansion particularly in Asian markets that steadily show strong demand for cash, we established a local subsidiary in Malaysia in May 2024 as our fourth overseas country. We will continue to develop ATMs that meet the market needs of the countries in which we operate, and aim to offer new services that combine retail and finance.