Current Position:HOMESeven Bank Account HoldersLearn about AccountsIDs, Passwords, etc.

IDs, Passwords, etc.

Transactions will require the following authentication key (ID/password, etc.).

Verification of Customer's Identity for Transactions, etc.
(Authentication keys)

Explanation

If Forgotten or Expired

Temporary PIN

(For customers who applied on or before October 16, 2016)

The temporary PIN received before registering your PIN.

  • You cannot withdraw funds from ATMs, use the Direct Banking Service, or conduct other such transactions with a temporary PIN. Have the "temporary PIN" you received via email or postcard and your cash card ready, then change your PIN to any "cash card PIN" desired.

How to Change Your PIN

For forgotten or expired "temporary PINs" or "cash card PINs," please request the reissuance of a temporary PIN Forgotten or Expired PINs and Temporary PINs

Cash Card PIN

The 4-digit number used to verify customer's identity when conducting transactions through ATMs, etc.
  • Avoid using alphanumeric characters that can be easily guessed by others, such as your name, date of birth (combinations of Western calendar year/Japanese calendar year, month and day), your registered telephone number, the same numeric characters repeated, or your vehicle license plate number.

Debit Card PIN

The 4- digit number used for Debit Service.

  • Avoid using alphanumeric characters that can be easily guessed by others, such as your name, date of birth (combinations of Western calendar year/Japanese calendar year, month and day), your registered telephone number, the same numeric characters repeated, or your vehicle license plate number.

For forgotten or expired PIN, please request reissuance of a temporary PIN from MY JCB
Logon to Direct Bankng Service Use MY JCB

Customer ID

The 7-digit number used to verify customer's identity when registering for Direct Banking Service or reissuing a logon ID.
It is printed on the back of your cash card. Or you may use the Direct Banking Card

Should you lose your Cash card or Direct Banking Card, please report the lost card immediately to suspend its services . This can be done through the Direct Banking Service or calling the Customer Center
Customer Center

Logon ID

This ID is used for logging on to the Direct Banking Service.
You will specify an ID for yourself when registering for Direct Banking Service.
Please enter an ID between 6 and 32 single-byte alphanumeric characters (A logon ID comprising only numbers cannot be set).
Please note that logon IDs are case-sensitive.

Logon IDs can be set from the "Customer Service" in the Direct Banking Service.
If you have not set (or changed) the logon ID by yourself, please enter your customer ID (ID* printed on the back of your cash card) in the Logon ID field.

  • *If you already have Cash Card with Debit Card Service, your ID is printed on previous cash card.

Please register your ID again by going to the "If you forgot your logon ID" on the logon page.

Logon Password

A logon password is used for logging onto Direct Banking Service.
Only enter a logon password that has 6 to 32 alphanumeric (single byte) characters (A logon password comprising only letters or only numbers cannot be set. In addition, you cannot set a password that includes your date of birth or registered telephone number, which is easily guessed).
Note that the logon password is case-sensitive.

If you set your Direct Banking Service logon password on January 13, 2014 and before, even if the one you currently use applies to the above, you will continue to be able to use it as long as there are no changes made on January 14, 2014 and after.

Please register your password again by going to the "If you forgot your logon password (or if your password has expired)" on the logon page.

Confirmation Number

This number is used for verifying customer's identity when transactions, changes, etc. are made through the Direct Banking Service.
Numbers printed on the back side of your cash card or on the back of your Direct Banking Card.

  • *When using the Smartphone Authentication Service, some transactions require confirmation using the smartphone authentication application instead of using the confirmation number.

Should your confirmation number expire, please unlock confirmation number by going to "Customer Service" through the Direct Banking Service.
Should you lose your cash card or Direct Banking Card, please request for card reissuance. Services will be suspended as your card is being reissued at the same time. This can be done through either the Direct Banking Service or by calling the Customer Center.
Customer Center

Verification of Customer's Identity for Transactions, etc.(Authentication keys)

Explanation

If Forgotten or Expired

Temporary PIN

(For customers who applied on or before October 16, 2016)The temporary PIN received before registering your PIN.

  • You cannot withdraw funds from ATMs, use the Direct Banking Service, or conduct other such transactions with a temporary PIN. Have the "temporary PIN" you received via email or postcard and your cash card ready, then change your PIN to any "cash card PIN" desired.

How to Change Your PIN

For forgotten or expired "temporary PINs" or "cash card PINs," please request the reissuance of a temporary PIN
Forgotten or Expired PINs and Temporary PINs

Cash Card PIN

The 4-digit number used to verify customer's identity when conducting transactions through ATMs, etc.
  • Avoid using alphanumeric characters that can be easily guessed by others, such as your name, date of birth
    (combinations of Western calendar year/Japanese calendar year, month and day), your registered telephone number, the same numeric characters repeated, or your vehicle license plate number.

For forgotten or expired "temporary PINs" or "cash card PINs," please request the reissuance of a temporary PIN
Forgotten or Expired PINs and Temporary PINs

Debit Card PIN

The 4- digit number used for Debit Service.
  • Avoid using alphanumeric characters that can be easily guessed by others, such as your name, date of birth (combinations of Western calendar year/Japanese calendar year, month and day), your registered telephone number, the same numeric characters repeated, or your vehicle license plate number.

For forgotten or expired PIN, please request reissuance of a temporary PIN from MY JCB
Logon to Direct Bankng Service Use MY JCB

Customer ID

The 7-digit number used to verify customer's identity when registering for Direct Banking Service or reissuing a logon ID.
It is printed on the back of your cash card.
Or you may use the Direct Banking Card

Should you lose your Cash card or Direct Banking Card, please report the lost card immediately to suspend its services . This can be done through the Direct Banking Service or calling the Customer Center
Customer Center

Logon ID

This ID is used for logging on to the Direct Banking Service. You will specify an ID for yourself when registering for Direct Banking Service. Please enter an ID between 6 and 32 single-byte alphanumeric characters (A logon ID comprising only numbers cannot be set). Please note that logon IDs are case-sensitive.

Logon IDs can be set from the "Customer Service" in the Direct Banking Service.
If you have not set (or changed) the logon ID by yourself, please enter your customer ID (ID* printed on the back of your cash card) in the Logon ID field.

  • *If you already have Cash Card with Debit Card Service, your ID is printed on previous cash card.

Please register your ID again by going to the "If you forgot your logon ID" on the logon page.

Logon Password

A logon password is used for logging onto Direct Banking Service.
Only enter a logon password that has 6 to 32 alphanumeric (single byte) characters (A logon password comprising only letters or only numbers cannot be set. In addition, you cannot set a password that includes your date of birth or registered telephone number, which is easily guessed).
Note that the logon password is case-sensitive.

If you set your Direct Banking Service logon password on January 13, 2014 and before, even if the one you currently use applies to the above, you will continue to be able to use it as long as there are no changes made on January 14, 2014 and after.

Please register your password again by going to the "If you forgot your logon password (or if your password has expired)" on the logon page.

Confirmation Number

This number is used for verifying customer's identity when transactions, changes, etc. are made through the Direct Banking Service.
Numbers printed on the back side of your cash card or on the back of your Direct Banking Card.

  • *When using the Smartphone Authentication Service, some transactions require confirmation using the smartphone authentication application instead of using the confirmation number.

Should your confirmation number expire, please unlock confirmation number by going to "Customer Service" through the Direct Banking Service.
Should you lose your cash card or Direct Banking Card, please request for card reissuance. Services will be suspended as your card is being reissued at the same time. This can be done through either the Direct Banking Service or by calling the Customer Center.
Customer Center

You cannot make transactions with a temporary PIN.

Once necessary procedures for opening an account are completed, you will be notified of your temporary PIN by email or postal mail (postcard). Your temporary PIN will be required in registering for service when your cash card arrives.
(*For customers who applied on or before October 16, 2016)

  • Please note that withdrawals or other services provided by Seven Bank are not available with a temporary PIN code (Direct Banking Service is also not available).

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