IDs, Passwords, etc.
Transactions will require the following authentication key (ID/password, etc.).
|Verification of Customer's Identity for Transactions, etc.
|If Forgotten or Expired
（For customers who applied on or before October 16, 2016）
For forgotten or expired "temporary PINs" or "cash card PINs," please request the reissuance of a temporary PIN
|Cash Card PIN
The 4-digit number used to verify customer's identity when conducting transactions through ATMs, etc.
|Debit Card PIN
The 4- digit number used for Debit Service.
For forgotten or expired PIN, please request reissuance of a temporary PIN from MY JCB
This is a seven-digit number to be used to verify the identity of the customers when re-setting the logon ID or re-issuing the temporary PIN.
Should you lose your Cash card or Direct Banking Card, please report the lost card immediately to suspend its services . This can be done through the Direct Banking Service or calling the Contact Center
This ID is used for logging on to the Direct Banking Service.
Logon IDs can be set from the "Customer Service" in the Direct Banking Service.
Please register your ID again by going to the "If you forgot your logon ID" on the logon page.
A logon password is used for logging onto Direct Banking Service.
If you set your Direct Banking Service logon password on January 13, 2014 and before, even if the one you currently use applies to the above, you will continue to be able to use it as long as there are no changes made on January 14, 2014 and after.
Please register your password again by going to the "If you forgot your logon password (or if your password has expired)" on the logon page.
This number is used for verifying customer's identity when transactions, changes, etc. are made through the Direct Banking Service.
Should your confirmation number expire, please unlock confirmation number by going to "Customer Service" through the Direct Banking Service.
This is a single-use password that is valid only once, when you register for a new service, make a new transfer, or change your customer information for the Direct Banking Service, and use the My Seven Bank or International Money Transfer app.
By registering transactions with Direct Banking (first route) and approving them with the app (second channel), even if passwords are stolen by a third party, unauthorized transactions can be prevented and Internet banking can be used safely.
Click here for functions and usage method
Once a One-Time Password has been used, it cannot be reused. Also, after the 3-minute validity period, it will not be available.
- You cannot make transactions with a temporary PIN.
Once necessary procedures for opening an account are completed, you will be notified of your temporary PIN by email or postal mail (postcard). Your temporary PIN will be required in registering for service when your cash card arrives.
（*For customers who applied on or before October 16, 2016)