Important Notice

[Important] Notice of Unavailability of Services due to System Maintenance

1．Planned system maintenance

2．Products and services temporarily unavailable during the maintenance

• • (1)
    Direct Banking Service
    All services including balance inquiries, domestic money transfers, customer services, applications for opening of accounts or the loan service, and inquiries, will be unavailable.
  • (2)
    My Seven Bank App
    The App will not accept log-ins. The service for opening an account using the SEVEN BANK App will be unavailable as well.

    • *The acceptance of applications to open an account using the smartphone app is suspended due to system maintenance during the period from 12:00 midnight on the second Sunday of each month to 6:00 a.m. on the next day. In December, suspension will take place from 10:00 p.m. on Sunday, December 17, to 5:00 a.m. on the next day.
  • (3)
    International Money Transfer App
    The following functions will be unavailable: logging on to the Direct Banking Service; registering for the Direct Banking Service; transferring money; applying to open an account; checking transfer status; managing money transfers; applying to add or delete a receiver; applying for the debit card service; app authentication; and takeover settings.

    • *Exchange rate check, running simulations, and submitting an individual number (My Number) will remain available.
    • *The Seven Bank International Money Transfer Service (Western Union)  will be available as usual only via ATMs.  
  • (4)
    Online account transfer service and online payment service
    Both services will not be available.
  • (5)
    Account linking service
    For the link with a household account book App, the balance and statement of accounts will not be updated.For the service of a payment service provider, you will not be able to register your account or charge to your account.
  • (6)
    Notification email service
    Notification emails will not be sent during the maintenance work hours.
    Notification emails initially planned to be sent during the maintenance work hours will be sent in sequence after the completion of the work.

• • (1)
    Direct Banking Service
    All services including balance inquiries, domestic money transfers, customer services, applications for opening of accounts or the loan service, and inquiries, will be unavailable.
  • (2)
    My Seven Bank App
    The App will not accept log-ins. The service for opening an account using the SEVEN BANK Money Transfer App will be unavailable as well.
  • (3)
    International Money Transfer App
    The following functions will be unavailable: logging on to the Direct Banking Service; registering for the Direct Banking Service; transferring money; applying to open an account; checking transfer status; managing money transfers; applying to add or delete a receiver; applying for the debit card service; app authentication; and takeover settings.

    • *Exchange rate check, running simulations, and submitting an individual number (My Number) will remain available.
    • *The Seven Bank International Money Transfer Service (Western Union)  will be available as usual only via ATMs.
  • (4)
    Online account transfer service and online payment service
    Both services will not be available.
  • (5)
    Account linking service
    For the service of a payment service provider, you will not be able to register your account or charge to your account.
  • (6)
    Submit my information from Mynaportal
    This service will be unavailable.

③services to be suspended during the period From 11:00 p.m. on Sunday, January 28, to 4:00 a.m. on Monday, January 29, 2024(tentative)