Designating and Addressing Material Issues

Material Issues Designation Process

What the stakeholders expect of Seven Bank in terms of social responsibility or the content of its business has always been and is still changing with the times. In FY2018, we designated “material issues” of Seven Bank. The issues that we should preferentially address were set by grasping the diversifying social and environmental issues from a high perspective and taking a hard look at the risks and opportunities to our business, with an aim to contribute to solving social issues and increase our corporate value.

The process for designating these issues included questionnaire surveys of shareholders and investors and dialogues between the management team and experts, where views were exchanged over the roles that Seven Bank should play. Believing in the importance of participation of officers and employees in the process, we also held workshops within each division and conducted questionnaire surveys, based on the outcome of which multiple internal group discussions involving the management team and employees were held to further deepen debate.

It was through such process that we designated the five material issues in FY2018. These five material issues are positioned as new criteria for our judgment and behavior and will serve as a compass that guides us through our business operations towards contributing to solving social issues and achieving sustainable improvement of corporate value.

Process for identifying materiality (material issues)

Identified high-priority social issues and narrowed down to a group of five

Material issues and KPIs

Materiality Impacts Long-term goals Outcome indicators Major initiatives in FY2022
Material Issue 1Offer a safe, secure settlement infrastructure
  • Industry, innovation and infrastructure
  • Sustainable cities and communities
  • Peace, justice and strong institutions
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Easy-to-live daily life
A world in which no one is left behind
Seven Bank will fulfill the role of providing every customer, through equal opportunity, with a social infrastructure which can be used anytime, anywhere with safety and security, as part of every customer’s daily life. ● Maintenance and stable supply of financial services with high quality and heightened security
● Contribution to eradication of financial crimes in the society
● Equal opportunity for access to financial services
● ATM operating rate: 99.98%
● Increased companies which have introduced Anti-phishing service, expanded clients which have installed personal authentication service (proost)
● Improved ATM usability, changed sound, and implemented measures against forgetting to take out banknotes
Material Issue 2Create a lifestyle through new financial services
  • Decent work and economic growth
  • Industry, innovation and infrastructure
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Easy-to-live daily life
A world in which no one is left behind
Society with a diverse range of choices
In anticipation of diversifying customers’ needs, Seven Bank will develop fresh and unique services beyond the bounds of finance and create new value. ● Provision of new services beyond the traditional bounds of finance and improvement of convenience ● Launched ATM procedures to accept the 2nd application for Individual Number Card Points
● Launched Mynaportal information sharing services at ATMs (the first of its kind in Japan)
● Launched services to accept applications for account opening/closure at ATMs (the first of its kind in Japan)
● Launched retail financial business: Shopping Investment “Korekabu” service
Material Issue 3Create a society where everyone can be active
  • Good health and well-being
  • Quality education
  • Gender equality
  • Decent work and economic growth
  • Reduced inequalities
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Easy-to-live daily life
A world in which no one is left behind
Society with a diverse range of choices
Seven Bank will create opportunities and maintain a working environment where diverse human resources can play active roles regardless of gender, age or nationality. ● Transformation of organizational culture for the promotion of diversity and inclusion Focused on human resources recruitment / development that support the second stage of growth of the Bank ● Ratio of female managers: 18.4% (target 30% at the end of FY2025)
● Engagement increased
● Integration of human resources data and introduction of analysis system
Human resources development
[Humanity/Build relationships] [Challenge and Growth]
● (Increase relationships)
Training sessions on communication (30 participants)
● (Persons in the same job classes talk together)
Training sessions held by job class (400 participants)
● Total number of letters of thanks (2,782)
● Conducted internal recruitment and internal internships
Seven Bank will realize the development of employees’ autonomous skill and their career formation, aiming for sustainable growth of individuals and the Bank. ● Active investments for the sustainable development of employees’ abilities
Seven Bank will create a safe and secure workplace environment and work on health care to help ensure every employee’s mental and physical health and the ability to actively and energetically participate. ● Initiatives to provide health care for employees and promote their health
Material Issue 4Reduce the environmental burden
  • Affordable and clean energy
  • Industry, innovation and infrastructure
  • Responsible consumption and production
  • Climate action
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Easy-to-live daily life
Sustainable global environment
In cooperation with the Seven & i Group companies, Seven Bank will reduce CO2 emissions and implement various initiatives with global environment protection in view. ● Contribution to reducing CO2 emissions
● Environmental conservation activities for increasing employees’ awareness
Reducing CO2 emissions ● Introduced renewable energy at the Data Center and Marunouchi headquarters to reduce CO2 emissions
● Replacement with fourth-generation ATMs (a total of 13,419 units were replaced with the latest ATMs) to reduce CO2 emissions
● Promotion of online account closure
Increasing awareness of environmental conservation ● A field trip to the ATM recycling site participated by all officers and employees
● Environmental conservation activities at Takaonomori Nature School, and the Seven & i Group participated in EcoPro
Material Issue 5Realize multicultural symbiosis
  • Decent work and economic growth
  • Reduced inequalities
  • Sustainable cities and communities
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Easy-to-live daily life
A world in which no one is left behind
Seven Bank will provide financial services which even non-Japanese persons can easily access, and realize a society which is easy for every customer to live in regardless of nationality. ● Development, proliferation, and promotion of financial services for non-Japanese persons ● Turned VIVA VIDA MEDICAL LIFE CO., LTD., which offers insurance products for non-Japanese residents, into a subsidiary of Seven Bank to support comprehensive financial services for them in Japan
● Facilitated recognition of the services for non-Japanese residents by increasing the sophistication of multilingual marketing via social media and promoting sales face-to-face or non-face-to-face