Important Notice

Abolition of Authentication Method Using "Customer ID" and "Confirmation Number" in Direct Banking Service (August 24, 2026)

Thank you for your continued use of Seven Bank.

In order to ensure that our customers can use the Direct Banking Service via their computers or smartphones more securely, we have introduced the App Authentication Function.

At present, some types of transactions accept the authentication method using the "Customer ID" and "Confirmation Number" printed on the back of a cash card or Direct Banking Card.
To enhance safety in using the Direct Banking Service, we will abolish this authentication method and will make app authentication mandatory.
We apologize for any inconvenience this change may cause and appreciate your understanding and cooperation.

＊Even if you do not use the Seven Bank International Money Transfer App or the My Seven Bank App, you can still make money transfers and withdrawals via an ATM and use the debit card function with your cash card.
App authentication will be required only when using the Direct Banking Service (online banking service).
＊For some time after the abolition, we will continue to print the "Customer ID" and "Confirmation Number" on the back of cash cards and issue Direct Banking Cards, but they will not be necessary for conducting procedures with us.

For details of "Customer ID" and "Confirmation Number"

Action you need to take

If you have not set up the app

To use the Application Authentication Service, you need to set up the Seven Bank International Money Transfer App or the My Seven Bank App.
If you have not set up the app, please complete the settings, then, the authentication method for the Direct Banking Service will be changed to app authentication automatically.

＊App authentication using the Seven Bank International Money Transfer App is available when using the English version of the Direct Banking Service.If you use the Japanese version of the Direct Banking Service, please use the My Seven Bank App.
＊Use of the App Authentication Function is free of charge.

If you have already set up the app

If you have set up the Seven Bank International Money Transfer App or the My Seven Bank App, you are already eligible to use app authentication and do not need to take any additional action.

＊Please be careful not to accidentally dispose of the card on which your "Customer ID" and "Confirmation Number" are printed before the abolition.

How to set up the app and use app authentication

More information is available via the following links.

How to set up the Seven Bank International Money Transfer App

How to set up the My Seven Bank App (only in Japanese)

How to use app authentication

Time of abolition

August 24, 2026 (tentative)

Benefits of registration with the app

Once you register with the app, you can use various functions that allow you to use your account safely and conveniently, in addition to the App Authentication Function.

Seven Bank International Money Transfer App

-Nine languages are supported. If you use this app, you can check the balance of your ordinary deposit in English.
-You can directly log on to the Direct Banking Service via the app, without entering your logon ID or logon password.

Download Money Transfer App

For details of the Seven Bank International Money Transfer App.

My Seven Bank App

-You can directly log on to the Direct Banking Service via the app, without entering your logon ID or logon password.
-You can check your account balance and account statements at any time via the app (statements of deposit, debit and loan balances are managed collectively).
-You can deposit and withdraw cash via an ATM by using your smartphone, without using your cash card.
-No fee is charged for a money transfer to a Seven Bank account via the app.
-If you register your Seven Bank account with 7iD via the app, you can get Seven Miles through transactions on your account.

Download My Seven Bank App

For details of the My Seven Bank App.