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Refunds/Unknown Transactions

Refunds in the case that you cancel the purchase of a product

If you cancel the purchase of a product, your account will be refunded the cost of the product.
After Seven Bank has confirmed the cancellation from the JCB merchant, the cost of the product will be refunded to your account.

  • *Depending on how many days are necessary for the JCB merchant to process the refund, it may take some days until you receive the refund.

Withdrawals or refunds of the difference in the amount due to exchange rate fluctuations if you use a JCB merchant overseas

If you use the debit card overseas, money converted into yen is temporarily withdrawn at the rate at the time the card is used.
When finalized sales information arrives at Seven Bank at a later date from the JCB merchant, the difference in amount due to exchange rate fluctuations from when the card was used will be withdrawn or refunded based on the rate used when payment was made at the JCB merchant store from JCB.
Example of a difference in amount occuring

In the case that the canceled amount is not refunded

Please note that if the transaction is not canceled by the JCB merchant (the cancellation information does not reach Seven Bank) and 60 days pass, the transaction on the debit card is canceled and your account is refunded.

If you require a quick refund, request that the applicable JCB merchant cancel the transaction.

Unknown Transactions

In the cases below, money is withdrawn from your account on a date different to the date that you used the card.
Check whether the amount is correct.

  • For monthly payments such as mobile phone bills
  • If you use the debit card overseas, exchange rate fluctuations that occur from the time you use the card until the finalized sales information arrives at Seven Bank.
You need a Seven Bank Account to apply for the Debit Card Service.

Customers who have a Seven Bank Account

(Change to the Cash Card with Debit Card Service)

Customers who do not have a Seven Bank Account

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