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Cash Card Lost or Stolen/Forgotten PIN

Cash card lost or stolen

If you lost your Cash Card with Debit Card Service or it was stolen, immediately perform the procedure below.

Procedure from the Direct Banking Service

Perform the procedure to reissue a card that was lost or stolen from the Direct Banking Service.
Your card will be cancelled as soon as you complete the procedure.

Log on to the Direct Banking Service to reissue your card

Perform the procedure by phone

Seven Bank Customer Center
Business Hours:
Mondays thru Fridays 10:00~20:00
Saturdays, Sundays and Public Holidays 10:00~17:00
(Except 1/1~1/3)

0120-937-711 (Toll free)

03-5610-7791 (Charged)

  • *Requests for suspension of account or the like due to a lost or stolen card are accepted 24 hours a day.
  • If you request that your Cash Card with Debit Card Service be reissued in the event that you lose it or it is stolen, you cannot use it again even if you find it later.

  • If your cash card is reissued, your card will have new debit card and nanaco numbers (only for a nanaco integrated card).
    Furthermore, after your Cash Card with Debit Card Service is reissued, the new card will not automatically inherit your nanaco balance.

  • To cancel electronic money nanaco or inherit your balance, contact the nanaco inquiries center(Japanese)

Forgotten Debit PIN

If you forgot your debit PIN, request a PIN notification form from MyJCB.
You can use MyJCB from the Direct Banking Service.

Log on to the Direct Banking Service to use MyJCB

  • If you forgot your cash card PIN, the procedure to issue a new PIN differs from the procedure above.
    For details, click here

  • MyJCB is available in Japanese (including emails and notifications).

You need a Seven Bank Account to apply for the Debit Card Service.

Customers who have a Seven Bank Account

(Change to the Cash Card with Debit Card Service)

Customers who do not have a Seven Bank Account

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